1. Information We Collect
At Freshslice Pizza, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect and how we use it when you visit our website or use our services.
1.1 Personal Information
We may collect the following personal information when you use our website or services:
- Contact Information: Name, email address, phone number, and delivery address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card details, billing address, and other payment details (note: we do not store complete credit card information on our servers)
- Order History: Information about your past orders, preferences, and favorite combinations
- Communications: Records of your interactions with our customer service team
1.2 Automatically Collected Information
When you visit our website, our servers automatically record certain information, including:
- Technical Information: IP address, browser type and version, operating system, device information
- Usage Information: Pages visited, time spent on pages, links clicked, and actions taken on our website
- Location Information: General location based on IP address or more precise location if you grant permission (for delivery purposes)
- Referral Information: How you reached our website (e.g., search engines, social media, or other websites)
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Providing Our Services
- Processing and fulfilling your orders
- Managing your account and preferences
- Providing customer support and responding to inquiries
- Facilitating delivery of our products to you
- Processing payments and preventing fraudulent transactions
2.2 Improving Our Services
- Analyzing usage patterns to enhance website functionality
- Developing new features and offerings based on user behavior
- Troubleshooting issues and testing new technologies
- Conducting research and analysis to improve our food offerings
2.3 Marketing and Communication
- Sending promotional offers, newsletters, and updates (if you've opted in)
- Personalizing your experience with targeted content and recommendations
- Conducting surveys and collecting feedback
- Communicating about your orders, account, or policy changes
2.4 Legal and Security Purposes
- Complying with legal obligations and enforcing our terms
- Protecting our rights, property, and safety
- Detecting and preventing fraudulent or illegal activities
- Resolving disputes and troubleshooting problems
3. How We Share Your Information
We may share your personal information with:
3.1 Service Providers
We work with third-party service providers who perform functions on our behalf, such as:
- Payment processors to handle transactions
- Delivery partners to fulfill orders
- Analytics providers to help us understand website usage
- Email and communication service providers
- Cloud storage and hosting providers
These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).
3.3 Business Transfers
If Freshslice Pizza is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
3.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties for their marketing purposes.
4. Your Rights and Choices
You have several rights regarding your personal information:
4.1 Access and Update
You can access, update, or correct your personal information by logging into your account on our website. If you need assistance, please contact our customer service team.
4.2 Marketing Communications
You can opt out of receiving marketing communications from us by:
- Clicking the "unsubscribe" link in our emails
- Adjusting your communication preferences in your account settings
- Contacting our customer service team
4.3 Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct inaccurate or incomplete information.
- Right to Erasure: You may request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You may request that we limit how we use your personal information.
- Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to our processing of your personal information in certain circumstances.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
5. Data Security and Retention
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Regular security assessments
- Access controls and authentication procedures
- Data backup and recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5.2 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- How long the information is needed to provide our services
- Whether we have a legal or contractual obligation to retain the data
- Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
When we no longer need your personal information, we will securely delete or anonymize it.
6. Cookie Policy
6.1 What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
6.2 How We Use Cookies
We use cookies and similar technologies for the following purposes:
- Essential Cookies: Required for the website to function properly, such as remembering items in your shopping cart or keeping you logged in during your session.
- Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Functionality Cookies: Allow the website to remember choices you make (such as your username, language, or region) to provide a more personalized experience.
- Targeting/Advertising Cookies: Used to deliver advertisements relevant to you and your interests, limit the number of times you see an ad, and measure the effectiveness of advertising campaigns.
6.3 Cookie Management
You can control and manage cookies in various ways. Most web browsers allow you to:
- Delete all cookies
- Block all cookies
- Allow all cookies
- Block third-party cookies
- Clear cookies when you close your browser
- Open a 'private browsing' / 'incognito' session
Please note that restricting cookies may impact your experience on our website and limit the functionality we can provide.
6.4 Third-Party Cookies
We also use third-party cookies, such as Google Analytics, Facebook Pixel, and others, to analyze website traffic and improve our services. These third parties may have their own privacy policies governing how they use this information.
7. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
8. International Data Transfers
We may transfer, store, and process your information in countries other than your own. Our servers are located in Canada, but we may use service providers based in other countries. By using our website, you consent to the transfer of your information to these countries, which may have different data protection rules than your country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and update the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
